August 5, 2020 Moonshine Minutes

The sustainable tourism era

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Transcript

With issues of over-tourism, including traffic, pollution, crowding, noise, and the recent discovery of microplastics in Lake Tahoe, sustainable tourism strategies are critical for the preservation of our community and for the future of our economy. I’m Colleen Dalton, director of tourism and economic programs for Truckee Chamber/Visit Truckee, and your guest host for Moonshine Minutes with a report I contributed to the Ink’s latest print edition regarding steps Truckee is taking toward sustainable tourism.

Destination management and sustainable tourism communications came into play for the Truckee Chamber/Visit Truckee during the pandemic much sooner than planned, and continue to be a primary focus as we constantly shift and adjust to changing Truckee conditions on a weekly basis, working with Nevada County, Town of Truckee, and Truckee Police. 

When COVID hit, California was the first state to formally engage with the CDC, federal government, and airlines on the repatriation of flights from overseas, primarily China. Tracking with the state, Visit Truckee monitored the pandemic with growing concern by late January.

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Two weeks later, on Feb. 11, Visit California held its annual conference focused on sustainable travel and destination stewardship programs and case studies. This was the first formal industry event in response to over-tourism at the state level, but the issue had begun years ago in rural towns, especially in peak season for Truckee, North and South Lake Tahoe, Mammoth Lakes, and Monterey.

As the pandemic progressed, on March 17, Visit Truckee was the first mountain town in California to issue a press release titled Now is NOT the Time to Visit Truckee, resulting in coverage in the L.A. Times, San Francisco Chronicle, and Sacramento Bee, in addition to local publications like Moonshine.

Truckee.com, e-newsletters, and social media shared these tough love messages for three long months.

We used all of our tools and resources to do a 180 from “Visit Truckee; enjoy our shops, restaurants and lodging” to “see you on the other side,” not knowing when that would ever be.

Truckee became a ghost town.

While that was a complete shock to our DNA, Visit Truckee was prepared for COVID-19 because we had already started to support California’s new Responsible Travel Code. We made a shift starting in early 2019 with responsible tourism communication including articles, photos, and videos on themes such as Keep Truckee Green.

The about-face needed to bring tourism to a grinding halt brought on by the virus became our first major move toward visitor communication focusing on sustainable travel, in this case to keep our communities safe. Visit Truckee rebooted a “destination marketing factory” into the visitor crisis communication needed to stop a lethal disease at our community’s doorstep.

The problems that first caused us to delve into sustainable tourism communication and plans for the long term persist in this pandemic. Many would say we’re in the middle of over-tourism right now with pent-up demand for travel from visitors who have no interest in flying. Visit Truckee continues to retool quickly for the weekly crisis at hand, watching Nevada County’s positivity rate and preparing to educate.

We were, at press time in early July and just weeks after reopening, hyper-focused on mandatory mask usage by creating photos, videos, articles, and flagpole banners that communicate “mask up” and that travel to Truckee is not a vacation from the virus. We have seen an improvement in mask usage. Since the closure of tourism in March, we learned that creative messages and positive reinforcement works. It will take everyone’s help, every individual, every business to collaborate and educate on the right safety behaviors for everyone, locals, part-time residents, visitors, to keep COVID at bay. Always point travelers to truckee.com/responsibletravel.

Yet we knew peak season tourism in Truckee was not sustainable, long before COVID. The sunset for funding Visit Truckee was looming for October 2020. We knew that restructuring Visit Truckee in order to keep this community as an authentic mountain town with a vibrant business sector was the only path forward.

Fortunately, the mechanism to make that change is the Truckee Tourism Business Improvement District which was formed with the help of our chamber of commerce in 2015.

Since then, TTBID has been guided by a Management District Plan that spells out how tourism funding, generated by a TTBID fee on lodging room nights, is spent. In the past five years, a committee in the chamber has steered spending decisions that helped drive a $159 million tourism economy and generated over 1,400 jobs in Truckee.

In early 2019, the TTBID Committee began to strategize how a new district plan for the years 2020 to 2025 could formalize a plan for sustainable tourism and destination stewardship.

The resulting path forward for TTBID will be the first MDP in California to have a formal mechanism to address sustainable tourism. This historic move was made with input from the Town of Truckee and citizens via quality of life polls.

Visit Truckee/the Truckee Chamber obtained the minimum 50% needed of lodging-owner signatures for TTBID renewal, at 69%. A public notice and public hearing now follows, with the final step of getting the Town of Truckee’s blessings. To learn more, visit truckee.com/ttbid-renewal, and to read this full story and Moonshine’s continuing business and sustainability coverage, visit moonshineink.com

 

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